Phone: 01295 714056
Phone: 01295 714056
We know how important it is that your installation is hassle-free with minimal disruption to the wider operation. That's why, with a small but extremely professional team, we don't operate with handovers from sales to implementation and then another handover to support once your system is up and live, instead you'll have continuity throughout, with a full project team from the very start to guide you through the whole process from contract signing to full implementation of your new ERP software.
Our project management processes have been developed using Prince2 Methodology and honed over the years.
Whether your project is large, small or somewhere inbetween, we have proven processes to ensure we get your project up and running.
The Go Live Day when your new system is finally used live is an exciting time and we will be with you on site to cover any queries that may arise.
We will then help you through our support line - the team are just a quick phone call or email away!
We will work with you to ensure that your system is kept up-to-date with new features and is being used to best benefit your business.
As your business evolves then we can make sure that your solutions continues to offer what you need.
You will have established procedures that you need to continue to use, but sometimes there are other ways of doing things which will save time.
We can help you identify and try out better ways or integrate with your other systems via our API to ensure one point of truth.
Our software is often described as very forgiving. In simple terms this means that the set up can be changed later.
We will configure your software with the future in mind but should your business change, our solutions can change with you.
The team at Amethyst is here to help with all your support queries once your solution is up and running.
Support can be done via Teamviewer, or Zoom, email, support ticket or simply picking up the phone - whatever works best for you.
We start with the kick off meeting where we review the scope of the project. Some of our implementation team will already have been involved before you have placed your order but this is an opportunity to check all aspects of the project. We will confirm the team involved both from Amethyst and from you and agree a go live date.
Importantly we will agree the milestones and how we will review the project when completed.
Following that meeting, a project plan will be produced, giving details of all responsibilities and detailed timescales. We will take into account your availability so that the project can move forward with as little impact on your day to day work.
Sometimes clients will take on a project manager specifically to work on this project. We are happy to work in the way that you want.
If we have not done a scoping document with you already, then this will be the first piece of work we carry out.
We will set up your Trello board and open this up to all who need to see how the project is progressing.
Key to us is to ensure that we complete your implementation with as little disruption to your day to day work as possible.
Our team will help you decide which data you wish to migrate to your new system. We will work with you to agree transactional data that you need and advise on data cleansing. A new system is a real opportunity to look at your customer/supplier/stock records etc (static data) and see if the coding works for you now. (If it does, that's fine, as there is no need to change just for change sake).
We will install the software and work through the configuration in line with your requirements. If you have any development changes, then the work will commence on this as well.
All the configuration and data will be put into a test database, ready for User Acceptance Testing (UAT).
User Acceptance Testing (UAT) enables you and your team to put the configuration through its paces by trying out all types of data entry and processes. We will be on site for this to identify any issues and work through the changes needed.
The UAT will be repeated as needed and once you are happy then we will move into the training phase.
Implementing, managing, and maintaining your software is only one half of our business relationship. In order to get the most from your new system it’s really important that you and your team are trained to use it correctly and effectively right from the beginning.
A training programme will be worked out with you, again trying to minimise any impact to your business. Some clients will work with a 'train the trainer' option, others will ask us to do all the sessions.
Training notes will be done as this point for you to incorporate into your procedure documents.
There are some final things we need to do before the Go Live Date for example - bringing your transactional data completely up to date and ensuring document numbers are correct.
The Go Live Day when your new system is finally used live is an exciting time and we will be with you on site to cover any queries that may arise.
We will then help you through our support line - the team are just a quick phone call or email away!
In the longer term we work together with you to ensure that your system is kept up-to-date with new features and is being used to best benefit your business.
We are a Value Added Developer for Greentree which means we have access to full source code and so can make changes or add in enhancements so that the software matches your needs exactly.
Our developers are all UK based with years of experience of Greentree and many more in development in general.
Additionally we have written specific modules or software for our customers, either integrating with Greentree or entirely stand alone.
Fully integrated, unified ERP Software Solutions
Greentree ERP software works to ensure that your business is as efficient and profitable as possible. As a fully integrated system with an extensive range of customisable suites, modules, and features to choose from, Greentree can be tailored to the exact needs of your business.
Plus, as a Greentree Value Added Developer, we can also modify or create new modules specifically for you. Used worldwide by over 10,000 companies across a wide range of industries, providing a tool to streamline business processes.
Amethyst Associates has been implementing and supporting financial and ERP software solutions to businesses all over the UK since 1991.
